The terms “we”, “us” and “our” refer to vilaStreet.
Please read these Terms of Service carefully before accessing or using our services.
You'll receive 24/7 access to an ecommerce consultant via your favorite communication channel by appointment.
Upon purchasing the Ecommerce Advice and Best Practices service, you'll receive a confirmation email with a calendar link where you can schedule meetings in one-hour blocks throughout the month or as needed. You'll also receive a copy of this Terms of Service.
This service includes:
Please note: Recommendations are not a guarantee of website performance, sales growth, increase website traffic as outside factors are beyond our control that can affect the outcome.
Our Strategy Custom Website Services focuses on metrics and KPIs to move the needle in the above instances. If you're interested in this service, please contact us.
You will be billed monthly for this service and may cancel at any time. Upon cancellation, service will continue until the end of the billing cycle.
This service includes website support for the backend (Shopify Admin) and frontend (website storefront).
Example uses of blocks of hours:
Monitoring of website for errors, opportunities, and recommendations.
We will fix any errors found. Any opportunities or recommendations we see, we will bring to your attention. If these opportunities and/or recommendations fit within the scope of this service, we will implement after discussing with you.
We will determine if these opportunities and/or recommendations are within the scope of service. If not, we will provide you with a quote for implementation.
Monitoring of website for errors, opportunities, and recommendations.
We will fix any errors found. Any opportunities or recommendations we see, we will bring to your attention. If these opportunities and/or recommendations fit within the scope of this service, we will implement after discussing with you.
We will determine if these opportunities and/or recommendations are within the scope of service. If not, we will provide you with a quote for implementation.
A monthly report will be submitted of any errors, opportunities and/or recommendations found for both monitoring services.
Upon purchasing the Shopify Store Support service you'll receive an email confirmation with a copy of this Terms of Services.
A second email will be sent with an invite to Teamwork Projects (our project management software) where an account will be set up for you to make support requests.
If you already have a Teamwork Project account with us, no email will be sent.
This service does not include marketing or email campaigns, running ads or any form of growth tactic.
Our Strategy Custom Website Services focuses on metrics and KPIs to move the needle in the above instances. If you're interested in this service, please contact us.
We will perform a comprehensive review of your website and what you're competition is doing right and/or wrong. We'll look for opportunities that you can seize to improve your website performance.
We'll conduct a:
